What do you use to dye your yarns?
I use professional acid dyes that are manufactured in Australia. Occasionally there may be a skein or kit that is dyed with food grade dye, the listing will be marked as such
Where do you source your undyed yarn?
I use a number of different suppliers, using Australian sourced yarn as much as possible
I would like more than one skein of the same colourway but there is only one in stock?
If you would like more than one skein of the same colourway, please contact me and if I have the undyed yarn in stock I am happy to create a custom order for you
How do I care for items made with hand dyed yarn?
Care instructions will vary depending on the skein you purchase, please see the individual listings and ball bands for detailed information.
Generally, skeins marked ‘Superwash’ are able to be machine washed on a gentle or wool cycle. Skeins listed as ‘Untreated’ require a little more care and must be hand washed.
It is recommended to dry items in the shade to prevent possible fading. Dry flat whenever possible to avoid stretching
I don’t have a yarn winder or swift, can you wind my skein into a centre pull ball?
Absolutely! This service is offered at no extra cost, please let me know when you order if you’d like this option
Do you offer custom colourways?
At this stage sorry I do not offer custom colourways, but perhaps I will in the future!
What are you postage costs?
Postage is offered at a flat rate of $8 within Australia. I can also mail world wide for a flat rate of $16AUD. See the Shipping & Shop Policies page for more information
When will my order arrive?
Packages are mailed on Mondays, Wednesday & Fridays. For Australian customers you can expect your parcel in 2-7 business days depending on location. For international customers please allow up to 2-3 weeks
If you have any other questions, please don’t hesitate to contact me!